Frequently Asked Questions:
What are your shipping costs?
Shipping and handling are free on orders $75.00 or more within the U.S. Free shipping does not count on sale items and larger items (The Cricut, large totes and bags). If an item has additional shipping or no free shipping it will say. Otherwise U.S. shipping and handling is $5.99. Overnight and express Delivery is available at extra shipping charge plus a handling fee. We will notify you prior to shipping your order of its cost.
Do you ship overseas?
We would be glad to ship to most countries. However, you must cover the cost of shipping. We will weigh your package and then send you the shipping cost to approve. We are not responsible for any lost or damaged overseas packages. This is not usually that big of an issue.
Who do you ship with?
We usually ship via USPS.
What is your Return Policy?
We will return defective merchandise for a replacement of the SAME product. Please call us if you have any questions (231.733.1024). We will not accept merchandise back if it is not first approved by us. Call for a RMA.
What happens if an item I ordered is backordered?
Back ordered items will be automatically cancelled, unless otherwise noted on your order. Orders may be held up to 2 weeks before shipping it if back ordered. If you want your items shipped right away without the back ordered items please let us know.
What are my payment options?
We gladly accept money orders and Mastercard, Visa, Discover credit cards. Sorry, we cannot accept C.O.D. orders, purchase orders or American express.
Is there an extra cost for shipping chemicals?
Yes. Since chemicals have to be shipped ground UPS the minimum charge is $10.00 for shipping. The shipping method you should choose when purchasing chemicals is defined under the products description. Don't worry if you check the wrong shipping. We will adjust the shipping for you to ensure you receive your product in a timely manner. By placing an order for these products you are agreeing to all this sites terms.
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